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MDpocket Returns Policy

 

  • Item(s) may be returned within 30 days of delivery date. E-books, customized reference guides/books and engraved items, items that are upgraded with custom clips, high grade durability etc are not returnable and non-refundable.
  • Item(s) must be unused and in original condition, including the original packaging.
  • Once the return item is returned, inspected, we will issue a refund, exchange or credit for the value of the item, including tax, less applicable restocking fees.
  • Shipping fees are non-refundable.
  • Customers are responsible for return shipping charges if the above conditions are not met unless return is due to our shipping error.

Restocking Fee

In some situations a 20% restocking fee may apply. Although MDpocket would love to waive these charges for you, we simply cannot. On many products, these fees are assessed to MDpocket by a third party vendor and are unavoidable.

Of course , if there was an error on our part - for example, we shipped you the wrong product - you will not incur any restocking fees. Cancellations or refusal of orders, which have already shipped, are also subject to restocking fees.

* WhiteCoat Clipboards have a 90 day warranty and may be returned up to 90 days of deliver date.

 

How to Return or Exchange an item

Step 1:

  • Login to your account and find the item(s) or order you would like to return.
  • If you don't have an account with MDpocket.com please create on to see all the activity related to our orders/return.
  • ​You may also just type in order ID and find your order without an account. An email will be sent to the one attached to the order to allow access.

​Step 2:

  • Find your order and click on View/Return.

​Step 3:

  • Fill out the return information and submit.
  • Specify what was wrong with your order and why you want to return it.
  • If you order is outsite the 30 day window in our return policy please contact us directly before returning as we may not be able to process the return nor refund/exchange your item(s).

Step 4:

  • Print label and drop off at UPS.
  • We must receive your item within 30 days of shipment for refund/exchange to occur.
  • If we receive your return outside the 30 day policy window, we make no guarantees that your item can be returned.